At MTJree , we strive to ensure our customers are satisfied with their purchases. If you’re not happy with a product or wish to exchange it, please review our return and exchange policy.
1. Eligible Products for Return
- Physical products can be returned within 14 days of receiving the order, provided they are in their original condition and unused.
- Returned products must be in their original packaging with all accessories and materials included.
- Virtual products (such as digital goods or services delivered online) are non-refundable and cannot be exchanged once delivered.
2. Return Process
- To initiate a return, please contact our customer service team via email or the form on our website, providing your order number and details of the product you wish to return.
- After approval of the return request, we will provide you with instructions on how to return the product.
- Please note that the return shipping costs are the responsibility of the customer, unless the return is due to a defect in the product or an error on our part.
3. Refunds
- Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund request.
- If approved, the refund will be processed back to your original payment method within 5-7 business days.
- If the return is rejected due to non-compliance with our return conditions, the product will be sent back to you at your expense.
4. Exchange Policy
- If you wish to exchange a product, you can request an exchange within 14 days of receiving the original product.
- The product to be exchanged must be in its original condition and unused.
- If the desired product for exchange is unavailable, you may choose an alternative product or request a refund.
5. Damaged or Defective Products If you receive a damaged or defective product, please contact us immediately within 7 days of receiving the product, and we will arrange for a replacement or refund at no additional cost.
